Right, it sounds like she is missing the point of the tonkotsu broth and should not be ordering it, if she finds the "mouth coating quality" unpleasant and the heaviness of it an issue.
I recently had another meal at the Toronto location and can vouch that the noodles were not mushy at all, the broth pleasantly rich. The only change I would consider for next time is asking for harder noodles and less salty broth, so that I could drink up all of the delicious broth. Not complaining, just my personal preference.
This is pretty much the best I can ask of ramen in our fair city, and I seriously hope that the likes of Ms Pataki will not contribute to the "dumbing down" of ramen in Toronto!
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