Googs. A big reason why I used "passacagalia" was to set up the pun in "drone".
Re: andyb99. Has anyone else had an expensive meal and potatoes meal as flawed as mine and if so where? Please post.
pourboi, Poorboy
The nature of my complaint. Yes, yes, you have the right solution; I just have the wrong problem.
My position is that I am entitled to assess the situation and complain according to my own judgement as long as I am not being unreasonable. I am the customer after all.
I decided that I would complain to the manager only about the tart because its failings were many and without doubt. It seemed that the complaint didn't take the manager by surprise. Without anything further he offered to make it right. I told him that it was OK. I said this because he couldn't effect a reasonable remedy. I told him that I didn't want another dessert and that I had a coupon. This means that he couldn't take the tart off the bill. By the time I was going out the door the unpleasant feeling from the tart had grown. I told hm this and didn't get a meaningful response. There had been a prior resolution to my complaint. What more am I supposed to do with him? What could I expect? That he prostrate himself and grovel? The manager is only a lesser cog with limited authority and I knew it, so what's the point in hassling with him?
In any event, although the other stuff was below standard, it was palatable. I cannot go into a clinch and call something bad without a detailed explanation. I didn't want to at the time. Again there was no point to it.
I did complain in a meaningful way. I sent emails to those who are responsible for the kitchen and have authority to effect changes. I sent emails to the corporate head office and to the owner's personal email address. I did this on consecutive days. I got no response.
Had anyone been interested, it would have easy to identify me if this mattered. The heading to my email (not reproduced) gave the time frame). There were only two other tables the entire time I was there, one of three and one of two. Or the recipients could have asked by reply email. But no one was interested.
Maybe I should take complaining lessons from the guy I saw last night at a shawarma place. He came with his family, a group of five. His son ordered, he went to pay when they had finished. He approached the owner at the register with the remains in hand of a slice of pizza which he had purchased elsewhere. Then he insisted on not paying HST because he was paying cash. Then he tried to negotiate the price.
I should tell you that the owner who was subjected to this is a refined and educated middle-aged man who has Arabic notions of his social responsibilities as a host and is selling shawarma only because he is an immigrant. The customer talk to a person who had authority.
↧
